The Power of Audience: Ending Homelessness for Veterans

“If you define the problem correctly, you almost have the solution.” –Steve Jobs* People are drawn to work and volunteer in the public and social sectors because they want to tackle big, meaningful problems like rural poverty or childhood hunger and ending homelessness. And then they burn out because they find that big, meaningful...

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The Power of Program Design: Housing First

Many people hear “design” and think of tangible things like clothing or furniture or posters. But since design is really about thinking through the needs of your audience and how to meet those needs, then intangible things like processes and services can (and should) be designed, too. Changing homelessness services to put housing first...

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