The Power of Audience: Ending Homelessness for Veterans

“If you define the problem correctly, you almost have the solution.” –Steve Jobs* People are drawn to work and volunteer in the public and social sectors because they want to tackle big, meaningful problems like poverty and hunger and homelessness. And then they burn out because they find that big, meaningful problems are hard...

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The Power of Program Design: Housing First

Many people hear “design” and think of tangible things like clothing or furniture or posters. But since design is really about thinking through the needs of your audience and how to meet those needs, then intangible things like processes and services can (and should) be designed, too. Program design is still design, and is...

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